Legal
Legal
Updated 2026-01-01
How to raise an issue and what happens next.
First step
Send the details to info@exerio.co, including account name, message identifiers and timestamps.
Response
Complaints are acknowledged within two working days and investigated with the relevant operator where needed.
Escalation
If the outcome is unsatisfactory, request escalation and the case is reviewed by a second reviewer.
Legal documents are published in English and apply to all markets.