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Every question people actually ask in their first month, answered in plain English. If your question is not here, support on Telegram at @exerioco answers in minutes.

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62 articles

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Sending

How to compose, how numbers are parsed, how a file is imported and what happens when you press send.

Cost and billing

How segments are counted, what a message costs, how the balance is reserved and why a send can stop at Insufficient balance.

Delivery

What each status means, why some messages stay at Sent and what Rejected actually tells you.

Account

Passwords, lockouts, team access and API keys, with nothing hidden behind a support tier.

Getting started

Message support on Telegram at @exerioco. The account is usually open in under five minutes.

FAQ

Is there a support team?

Yes, a person on Telegram at @exerioco, not a ticket queue.

How do I get an account?

Message support on Telegram at @exerioco and you are usually live in under five minutes.

How to send your first SMSnew accounts Choosing a sender IDbrand owners Getting a sender ID registeredregulated markets Number formats that worklist owners Uploading a CSVteams with lists Removing duplicates before a sendlist owners How segments are countedeveryone Emoji and special charactersmarketing teams Writing a message that fitscopywriters Scheduling a sendcampaign planners Cancelling a scheduled sendcampaign planners Reading delivery statuseveryone Why a message still shows Senteveryone Searching your historysupport teams Exporting historyfinance teams Topping up your balanceaccount owners How billing worksfinance teams What Insufficient balance meansfinance teams What a message costs per countrybudget owners Reading your credit ledgerfinance teams Creating an API keydevelopers Rotating an API keydevelopers How the API behaves under loaddevelopers Getting status back automaticallydevelopers Testing before a launchcampaign planners Sending one time codesproduct teams One time code best practicesecurity teams Appointment reminders that workclinics and salons Delivery and order updatesecommerce Abandoned cart messagesecommerce Running a flash sale by SMSretail Reaching candidates by SMSrecruiters Event invitations and remindersevent teams Payment and renewal remindersfinance teams When people replysupport teams Handling opt outsmarketing teams Consent in plain termseveryone Quiet hours and timingmarketing teams Links inside messagesmarketing teams Why messages get filteredmarketing teams Keeping a list cleanlist owners Segmenting your audiencemarketing teams Measuring an SMS campaignmarketing teams Testing two versionsmarketing teams Sending across bordersglobal teams Writing in local languagesglobal teams Handling time zonesglobal teams Bulk versus transactionaleveryone Reusable message templatessupport teams Giving your team accessmanagers Keeping the account secureaccount owners Changing your passwordaccount owners Locked out after failed loginsaccount owners Understanding Rejectedsupport teams Handling a complaintsupport teams Keeping records of consentcompliance teams How long messages are keptcompliance teams Invoices and receiptsfinance teams Controlling spendfinance teams Choosing the best send timemarketing teams Short codes and long numbersproduct teams Moving from another providertechnical buyers

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