The short answer
Yes in intent. Transactional messages are expected and urgent, bulk is chosen and promotional, and mixing them in one send weakens both.
Help centre
Bulk versus transactional
Are they treated differently? Yes in intent. Transactional messages are expected and urgent, bulk is chosen and promotional, and mixing them in one send weakens both.
- Help centre
- everyone
- Plain English
- Live in 5 minutes
Who this matters to
This comes up most often for everyone. It is one of the questions people ask in the first week and rarely think about again once it is set up.
Doing it in the platform
Everything described here happens on screen while you work: the segment count, the cost, the sender name and the status of every message. Nothing is hidden behind a report you have to request.
If something looks wrong
Support on Telegram at @exerioco answers in minutes and can look at a specific send with you rather than sending you a help article.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Are they treated differently?
Yes in intent. Transactional messages are expected and urgent, bulk is chosen and promotional, and mixing them in one send weakens both.
Is there a support team I can ask?
Yes, a person on Telegram at @exerioco, not a ticket queue.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Reusable message templatessupport teamsGiving your team accessmanagersKeeping the account secureaccount ownersChanging your passwordaccount ownersLocked out after failed loginsaccount ownersUnderstanding Rejectedsupport teamsHandling a complaintsupport teamsKeeping records of consentcompliance teams
Still have a question?
Message support on Telegram at @exerioco and get a straight answer.