How we monitor
Sending, delivery reporting, payments and the workspace are checked continuously. An unusual pattern raises an alert before customers notice it.
Status
Platform status
The platform runs continuously and is monitored around the clock. When something is not behaving normally, we tell customers directly rather than waiting to be asked.
- Monitored 24/7
- Direct notice
- No hidden incidents
- Support on Telegram
How you hear about it
Anything affecting sending is posted to support on Telegram at @exerioco, which is also the fastest way to ask whether something you are seeing is us or you.
What we count as an incident
Anything that stops messages being accepted, stops statuses updating or stops the workspace loading. Slower than usual reporting from a single network is not an outage, and we will say so plainly.
Planned work
Maintenance is done without taking sending offline. Where that is impossible, customers are told in advance.
Your own view
Your history shows the real state of your own traffic at all times: what was accepted, what was delivered and what came back.
FAQ
Is there an outage right now?
Ask support on Telegram at @exerioco and you will get a straight answer in minutes.
Do you compensate for downtime?
Nothing is charged for messages that were never attempted, and a reserved amount that is not used returns to your balance.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Ask about anything you are seeing
Message support on Telegram at @exerioco and get an answer in minutes.