The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre
Handling a complaint
Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- Help centre
- support teams
- Plain English
- Live in 5 minutes
Who this matters to
This comes up most often for support teams. It is one of the questions people ask in the first week and rarely think about again once it is set up.
Doing it in the platform
Everything described here happens on screen while you work: the segment count, the cost, the sender name and the status of every message. Nothing is hidden behind a report you have to request.
If something looks wrong
Support on Telegram at @exerioco answers in minutes and can look at a specific send with you rather than sending you a help article.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is there a support team I can ask?
Yes, a person on Telegram at @exerioco, not a ticket queue.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Keeping records of consentcompliance teamsHow long messages are keptcompliance teamsInvoices and receiptsfinance teamsControlling spendfinance teamsChoosing the best send timemarketing teamsShort codes and long numbersproduct teamsMoving from another providertechnical buyersHow to send your first SMSnew accounts
Still have a question?
Message support on Telegram at @exerioco and get a straight answer.