The short answer
Create the new key, deploy it, confirm traffic is flowing, then delete the old one. There is no downtime if you do it in that order.
Help centre
Rotating an API key
How do I replace a key safely? Create the new key, deploy it, confirm traffic is flowing, then delete the old one. There is no downtime if you do it in that order.
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Who this matters to
This comes up most often for developers. It is one of the questions people ask in the first week and rarely think about again once it is set up.
Doing it in the platform
Everything described here happens on screen while you work: the segment count, the cost, the sender name and the status of every message. Nothing is hidden behind a report you have to request.
If something looks wrong
Support on Telegram at @exerioco answers in minutes and can look at a specific send with you rather than sending you a help article.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
How do I replace a key safely?
Create the new key, deploy it, confirm traffic is flowing, then delete the old one. There is no downtime if you do it in that order.
Is there a support team I can ask?
Yes, a person on Telegram at @exerioco, not a ticket queue.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
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Still have a question?
Message support on Telegram at @exerioco and get a straight answer.