The short answer
The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
Help centre
What Insufficient balance means
Why did part of my campaign not send? The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
- Help centre
- finance teams
- Plain English
- Live in 5 minutes
Who this matters to
This comes up most often for finance teams. It is one of the questions people ask in the first week and rarely think about again once it is set up.
Doing it in the platform
Everything described here happens on screen while you work: the segment count, the cost, the sender name and the status of every message. Nothing is hidden behind a report you have to request.
If something looks wrong
Support on Telegram at @exerioco answers in minutes and can look at a specific send with you rather than sending you a help article.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Why did part of my campaign not send?
The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
Is there a support team I can ask?
Yes, a person on Telegram at @exerioco, not a ticket queue.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
What a message costs per countrybudget ownersReading your credit ledgerfinance teamsCreating an API keydevelopersRotating an API keydevelopersHow the API behaves under loaddevelopersGetting status back automaticallydevelopersTesting before a launchcampaign plannersSending one time codesproduct teams
Still have a question?
Message support on Telegram at @exerioco and get a straight answer.