Conversations, not announcements
NPS by SMS is at its best when the recipient can answer. A short message with a clear next step gets more replies in an hour than a newsletter gets in a week.
Engagement · NPS by SMS · +61
A one number score collected in a single reply. It is used by CX and product teams, after delivery or support contact. eXerio gives you one place to send it to +61, with the sender name you choose and the cost known before you press send.
NPS by SMS is at its best when the recipient can answer. A short message with a clear next step gets more replies in an hour than a newsletter gets in a week.
This page is written for CX and product teams. In Christmas Island the pattern is the same as everywhere else: the message goes out after delivery or support contact, it is short, and it carries a sender name the recipient already knows. The difference is that here you can see, per recipient, whether it arrived.
NPS by SMS belongs after delivery or support contact. Send it now, or set the local hour in Christmas Island and let it go out then. You can cancel a scheduled send at no cost right up until it starts.
Set the sender name your customers recognise, write the text and watch the character and segment counter update as you type. Emoji and local alphabets are supported, and the cost changes on screen so nothing is a surprise.
One published price per segment in EUR. The full amount is reserved when the send starts and never exceeds your balance, so a large nps by sms campaign is budgeted to the cent.
Each message returns a status: queued, sent, delivered or failed, with the reason attached. History is searchable and exportable for reconciliation.
Yes. Message support on Telegram at @exerioco, they open your account, and you can send to +61 straight away with the sender name you choose.
Mainly CX and product teams. It is typically sent after delivery or support contact, so if that matches your business this is the right page to start from.
One published price per segment in EUR for Christmas Island, shown before you send and reserved from your balance up front.
Messages on direct routes to Christmas Island normally reach the handset within seconds. Delivery time depends on the receiving operator and the current network load.
Each route has a fixed price per segment in EUR, shown before you send. Longer messages are split into segments and priced per segment.
Support on Telegram at @exerioco sets you up in under five minutes.