People open a name they know
A message from a familiar name is opened within minutes. An unknown number is left unread, reported or blocked, and you pay for messages nobody saw.
Why · Retail · United Kingdom
Why send SMS as John Lewis
A recognised sender name is the difference between a message that is read and a number that is ignored. Here is what changes when retail messages in United Kingdom arrive as John Lewis.
- More messages read
- More replies
- Fewer complaints
- United Kingdom
Trust in the two seconds that count
Store campaigns, loyalty offers, stock alerts and receipt links. These messages often carry money, access or a deadline. The sender name is the only proof your customer has before they act on it.
Fewer complaints over time
Messages that look legitimate are treated as legitimate. A recognised sender in United Kingdom attracts fewer complaints, which keeps your messaging healthy month after month.
One identity everywhere
The name on the SMS should match the app, the email and the receipt. One consistent identity cuts support questions and makes scams easier for your customers to spot.
You can measure it
Send the same message with a number and with your name, then compare the export. The difference in reads and replies is visible, not a matter of opinion.
Only for the rightful owner
Sender names are set up for the business that owns them. eXerio does not allow sending as John Lewis without authorisation.
FAQ
Does a recognised sender name help in United Kingdom?
Yes. Customers open messages from names they know, and recognisable senders attract far fewer complaints.
Who may use the John Lewis sender name?
Only the owner of that identity, or a partner with written authorisation. We confirm this before setting it up.
How do I get started?
Message our support team on Telegram at @exerioco. Your account is usually open in under five minutes.
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Set up your sender name
Support on Telegram at @exerioco gets you live in under five minutes.