The short answer
Yes where you can. Accented and non latin characters shorten the segment, so check the counter after translating.
Help centre · Banks and lenders
Writing in local languages for banks and lenders
Security messaging has to be unmistakably from you. Should I translate my messages? Yes where you can. Accented and non latin characters shorten the segment, so check the counter after translating.
- Banks and lenders
- Writing in local languages
- Plain English
- Live in 5 minutes
Why banks and lenders ask this
Security messaging has to be unmistakably from you. It usually surfaces the first time a real list goes out, when transaction alerts, login codes and card notices stop being a plan and become a send.
What it changes for you
Get this right and the outcome is customers who trust the message and act on it. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Should I translate my messages?
Yes where you can. Accented and non latin characters shorten the segment, so check the counter after translating.
Is this different for banks and lenders?
The mechanics are the same. What changes is the volume and the timing, because banks and lenders mostly send transaction alerts, login codes and card notices.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Handling time zonesBanks and lendersBulk versus transactionalBanks and lendersReusable message templatesBanks and lendersGiving your team accessBanks and lendersKeeping the account secureBanks and lendersChanging your passwordBanks and lendersLocked out after failed loginsBanks and lendersUnderstanding RejectedBanks and lenders
Messaging for banks and lenders
Support on Telegram at @exerioco sets you up in under five minutes.