The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · Clinics and practices
Handling a complaint for clinics and practices
Empty chairs from forgotten appointments. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- Clinics and practices
- Handling a complaint
- Plain English
- Live in 5 minutes
Why clinics and practices ask this
Empty chairs from forgotten appointments. It usually surfaces the first time a real list goes out, when appointment reminders, results ready notices and rebooking offers stop being a plan and become a send.
What it changes for you
Get this right and the outcome is fewer no-shows without more phone calls. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for clinics and practices?
The mechanics are the same. What changes is the volume and the timing, because clinics and practices mostly send appointment reminders, results ready notices and rebooking offers.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Keeping records of consentClinics and practicesHow long messages are keptClinics and practicesInvoices and receiptsClinics and practicesControlling spendClinics and practicesChoosing the best send timeClinics and practicesShort codes and long numbersClinics and practicesMoving from another providerClinics and practicesHow to send your first SMSClinics and practices
Messaging for clinics and practices
Support on Telegram at @exerioco sets you up in under five minutes.