The short answer
Duplicates are removed at import, so a number that appears five times in your file is charged and sent once.
Help centre · Clinics and practices
Removing duplicates before a send for clinics and practices
Empty chairs from forgotten appointments. Will one person get the same message twice? Duplicates are removed at import, so a number that appears five times in your file is charged and sent once.
- Clinics and practices
- Removing duplicates before a send
- Plain English
- Live in 5 minutes
Why clinics and practices ask this
Empty chairs from forgotten appointments. It usually surfaces the first time a real list goes out, when appointment reminders, results ready notices and rebooking offers stop being a plan and become a send.
What it changes for you
Get this right and the outcome is fewer no-shows without more phone calls. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Will one person get the same message twice?
Duplicates are removed at import, so a number that appears five times in your file is charged and sent once.
Is this different for clinics and practices?
The mechanics are the same. What changes is the volume and the timing, because clinics and practices mostly send appointment reminders, results ready notices and rebooking offers.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
How segments are countedClinics and practicesEmoji and special charactersClinics and practicesWriting a message that fitsClinics and practicesScheduling a sendClinics and practicesCancelling a scheduled sendClinics and practicesReading delivery statusClinics and practicesWhy a message still shows SentClinics and practicesSearching your historyClinics and practices
Messaging for clinics and practices
Support on Telegram at @exerioco sets you up in under five minutes.