The short answer
The full cost of a send is reserved when you press send and charged once as the job runs. Nothing is charged twice and nothing is charged for messages never attempted.
Help centre · Support teams
How billing works for support teams
Tickets that only needed a two line update. When am I charged? The full cost of a send is reserved when you press send and charged once as the job runs. Nothing is charged twice and nothing is charged for messages never attempted.
- Support teams
- How billing works
- Plain English
- Live in 5 minutes
Why support teams ask this
Tickets that only needed a two line update. It usually surfaces the first time a real list goes out, when status updates, callback confirmations and satisfaction surveys stop being a plan and become a send.
What it changes for you
Get this right and the outcome is a smaller queue and faster resolution. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
When am I charged?
The full cost of a send is reserved when you press send and charged once as the job runs. Nothing is charged twice and nothing is charged for messages never attempted.
Is this different for support teams?
The mechanics are the same. What changes is the volume and the timing, because support teams mostly send status updates, callback confirmations and satisfaction surveys.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
What Insufficient balance meansSupport teamsWhat a message costs per countrySupport teamsReading your credit ledgerSupport teamsCreating an API keySupport teamsRotating an API keySupport teamsHow the API behaves under loadSupport teamsGetting status back automaticallySupport teamsTesting before a launchSupport teams
Messaging for support teams
Support on Telegram at @exerioco sets you up in under five minutes.