The short answer
For marketing, yes. One short instruction is enough, and the request must be honoured before the next send goes out.
Help centre · Support teams
Handling opt outs for support teams
Tickets that only needed a two line update. Do I need an unsubscribe line? For marketing, yes. One short instruction is enough, and the request must be honoured before the next send goes out.
- Support teams
- Handling opt outs
- Plain English
- Live in 5 minutes
Why support teams ask this
Tickets that only needed a two line update. It usually surfaces the first time a real list goes out, when status updates, callback confirmations and satisfaction surveys stop being a plan and become a send.
What it changes for you
Get this right and the outcome is a smaller queue and faster resolution. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Do I need an unsubscribe line?
For marketing, yes. One short instruction is enough, and the request must be honoured before the next send goes out.
Is this different for support teams?
The mechanics are the same. What changes is the volume and the timing, because support teams mostly send status updates, callback confirmations and satisfaction surveys.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Messaging for support teams
Support on Telegram at @exerioco sets you up in under five minutes.