The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · Delivery services
Handling a complaint for delivery services
Riders and customers both need the same update. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- Delivery services
- Handling a complaint
- Plain English
- Live in 5 minutes
Why delivery services ask this
Riders and customers both need the same update. It usually surfaces the first time a real list goes out, when assignment notices, arrival messages and handover confirmations stop being a plan and become a send.
What it changes for you
Get this right and the outcome is orders that move without a phone call. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for delivery services?
The mechanics are the same. What changes is the volume and the timing, because delivery services mostly send assignment notices, arrival messages and handover confirmations.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Keeping records of consentDelivery servicesHow long messages are keptDelivery servicesInvoices and receiptsDelivery servicesControlling spendDelivery servicesChoosing the best send timeDelivery servicesShort codes and long numbersDelivery servicesMoving from another providerDelivery servicesHow to send your first SMSDelivery services
Messaging for delivery services
Support on Telegram at @exerioco sets you up in under five minutes.