The short answer
Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
Help centre · E-commerce stores
Cancelling a scheduled send for e-commerce stores
Email open rates keep falling while shipping questions keep arriving. What if I scheduled the wrong thing? Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
- E-commerce stores
- Cancelling a scheduled send
- Plain English
- Live in 5 minutes
Why e-commerce stores ask this
Email open rates keep falling while shipping questions keep arriving. It usually surfaces the first time a real list goes out, when order confirmations, dispatch notices, delivery windows and cart reminders stop being a plan and become a send.
What it changes for you
Get this right and the outcome is fewer support tickets and a measurable lift on recovered baskets. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
What if I scheduled the wrong thing?
Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
Is this different for e-commerce stores?
The mechanics are the same. What changes is the volume and the timing, because e-commerce stores mostly send order confirmations, dispatch notices, delivery windows and cart reminders.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Reading delivery statusE-commerce storesWhy a message still shows SentE-commerce storesSearching your historyE-commerce storesExporting historyE-commerce storesTopping up your balanceE-commerce storesHow billing worksE-commerce storesWhat Insufficient balance meansE-commerce storesWhat a message costs per countryE-commerce stores
Messaging for e-commerce stores
Support on Telegram at @exerioco sets you up in under five minutes.