The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · E-commerce stores
Handling a complaint for e-commerce stores
Email open rates keep falling while shipping questions keep arriving. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- E-commerce stores
- Handling a complaint
- Plain English
- Live in 5 minutes
Why e-commerce stores ask this
Email open rates keep falling while shipping questions keep arriving. It usually surfaces the first time a real list goes out, when order confirmations, dispatch notices, delivery windows and cart reminders stop being a plan and become a send.
What it changes for you
Get this right and the outcome is fewer support tickets and a measurable lift on recovered baskets. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for e-commerce stores?
The mechanics are the same. What changes is the volume and the timing, because e-commerce stores mostly send order confirmations, dispatch notices, delivery windows and cart reminders.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Keeping records of consentE-commerce storesHow long messages are keptE-commerce storesInvoices and receiptsE-commerce storesControlling spendE-commerce storesChoosing the best send timeE-commerce storesShort codes and long numbersE-commerce storesMoving from another providerE-commerce storesHow to send your first SMSE-commerce stores
Messaging for e-commerce stores
Support on Telegram at @exerioco sets you up in under five minutes.