The short answer
One emoji switches the whole message to the shorter Unicode limits, so a 150 character text that was one segment becomes three. The counter shows it as you type.
Help centre · Field service companies
Emoji and special characters for field service companies
Customers wait all day for a two hour job. What happens when I add an emoji? One emoji switches the whole message to the shorter Unicode limits, so a 150 character text that was one segment becomes three. The counter shows it as you type.
- Field service companies
- Emoji and special characters
- Plain English
- Live in 5 minutes
Why field service companies ask this
Customers wait all day for a two hour job. It usually surfaces the first time a real list goes out, when arrival windows, on-the-way notices and job confirmations stop being a plan and become a send.
What it changes for you
Get this right and the outcome is fewer missed visits and better reviews. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
What happens when I add an emoji?
One emoji switches the whole message to the shorter Unicode limits, so a 150 character text that was one segment becomes three. The counter shows it as you type.
Is this different for field service companies?
The mechanics are the same. What changes is the volume and the timing, because field service companies mostly send arrival windows, on-the-way notices and job confirmations.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
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Messaging for field service companies
Support on Telegram at @exerioco sets you up in under five minutes.