The short answer
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Help centre · Field service companies
When people reply for field service companies
Customers wait all day for a two hour job. Can recipients answer a message? A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
- Field service companies
- When people reply
- Plain English
- Live in 5 minutes
Why field service companies ask this
Customers wait all day for a two hour job. It usually surfaces the first time a real list goes out, when arrival windows, on-the-way notices and job confirmations stop being a plan and become a send.
What it changes for you
Get this right and the outcome is fewer missed visits and better reviews. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Can recipients answer a message?
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Is this different for field service companies?
The mechanics are the same. What changes is the volume and the timing, because field service companies mostly send arrival windows, on-the-way notices and job confirmations.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Handling opt outsField service companiesConsent in plain termsField service companiesQuiet hours and timingField service companiesLinks inside messagesField service companiesWhy messages get filteredField service companiesKeeping a list cleanField service companiesSegmenting your audienceField service companiesMeasuring an SMS campaignField service companies
Messaging for field service companies
Support on Telegram at @exerioco sets you up in under five minutes.