The short answer
Some networks report slowly and some never report at all. The status updates on its own as reports arrive, so a send can change hours after it left.
Help centre · Franchise networks
Why a message still shows Sent for franchise networks
National campaigns and local offers pull in different directions. It has been an hour, why is it not Delivered? Some networks report slowly and some never report at all. The status updates on its own as reports arrive, so a send can change hours after it left.
- Franchise networks
- Why a message still shows Sent
- Plain English
- Live in 5 minutes
Why franchise networks ask this
National campaigns and local offers pull in different directions. It usually surfaces the first time a real list goes out, when head office campaigns and store level messages stop being a plan and become a send.
What it changes for you
Get this right and the outcome is one system both levels can use without conflict. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
It has been an hour, why is it not Delivered?
Some networks report slowly and some never report at all. The status updates on its own as reports arrive, so a send can change hours after it left.
Is this different for franchise networks?
The mechanics are the same. What changes is the volume and the timing, because franchise networks mostly send head office campaigns and store level messages.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Searching your historyFranchise networksExporting historyFranchise networksTopping up your balanceFranchise networksHow billing worksFranchise networksWhat Insufficient balance meansFranchise networksWhat a message costs per countryFranchise networksReading your credit ledgerFranchise networksCreating an API keyFranchise networks
Messaging for franchise networks
Support on Telegram at @exerioco sets you up in under five minutes.