The short answer
Plain text fits 160 characters, then splits into 153 character parts. Emoji or non latin letters drop the limits to 70 and 67, and characters like the euro sign count twice.
Help centre · Hotels
How segments are counted for hotels
Guests arrive with questions the front desk already answered by email. Why is my message two segments? Plain text fits 160 characters, then splits into 153 character parts. Emoji or non latin letters drop the limits to 70 and 67, and characters like the euro sign count twice.
- Hotels
- How segments are counted
- Plain English
- Live in 5 minutes
Why hotels ask this
Guests arrive with questions the front desk already answered by email. It usually surfaces the first time a real list goes out, when check-in details, room ready notices and upgrade offers stop being a plan and become a send.
What it changes for you
Get this right and the outcome is smoother arrivals and more upsell taken. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Why is my message two segments?
Plain text fits 160 characters, then splits into 153 character parts. Emoji or non latin letters drop the limits to 70 and 67, and characters like the euro sign count twice.
Is this different for hotels?
The mechanics are the same. What changes is the volume and the timing, because hotels mostly send check-in details, room ready notices and upgrade offers.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Messaging for hotels
Support on Telegram at @exerioco sets you up in under five minutes.