The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · iGaming operators
Handling a complaint for igaming operators
Player messaging has to look official and land in seconds. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- iGaming operators
- Handling a complaint
- Plain English
- Live in 5 minutes
Why igaming operators ask this
Player messaging has to look official and land in seconds. It usually surfaces the first time a real list goes out, when deposit confirmations, bonus notices and account checks stop being a plan and become a send.
What it changes for you
Get this right and the outcome is players who act on the message the same session. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for igaming operators?
The mechanics are the same. What changes is the volume and the timing, because igaming operators mostly send deposit confirmations, bonus notices and account checks.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
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Messaging for igaming operators
Support on Telegram at @exerioco sets you up in under five minutes.