The short answer
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Help centre · iGaming operators
When people reply for igaming operators
Player messaging has to look official and land in seconds. Can recipients answer a message? A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
- iGaming operators
- When people reply
- Plain English
- Live in 5 minutes
Why igaming operators ask this
Player messaging has to look official and land in seconds. It usually surfaces the first time a real list goes out, when deposit confirmations, bonus notices and account checks stop being a plan and become a send.
What it changes for you
Get this right and the outcome is players who act on the message the same session. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Can recipients answer a message?
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Is this different for igaming operators?
The mechanics are the same. What changes is the volume and the timing, because igaming operators mostly send deposit confirmations, bonus notices and account checks.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Handling opt outsiGaming operatorsConsent in plain termsiGaming operatorsQuiet hours and timingiGaming operatorsLinks inside messagesiGaming operatorsWhy messages get filterediGaming operatorsKeeping a list cleaniGaming operatorsSegmenting your audienceiGaming operatorsMeasuring an SMS campaigniGaming operators
Messaging for igaming operators
Support on Telegram at @exerioco sets you up in under five minutes.