The short answer
Plain text fits 160 characters, then splits into 153 character parts. Emoji or non latin letters drop the limits to 70 and 67, and characters like the euro sign count twice.
Help centre · Insurance brokers
How segments are counted for insurance brokers
Renewals lapse because a letter was missed. Why is my message two segments? Plain text fits 160 characters, then splits into 153 character parts. Emoji or non latin letters drop the limits to 70 and 67, and characters like the euro sign count twice.
- Insurance brokers
- How segments are counted
- Plain English
- Live in 5 minutes
Why insurance brokers ask this
Renewals lapse because a letter was missed. It usually surfaces the first time a real list goes out, when renewal reminders, claim updates and document requests stop being a plan and become a send.
What it changes for you
Get this right and the outcome is retention that no longer depends on the post. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Why is my message two segments?
Plain text fits 160 characters, then splits into 153 character parts. Emoji or non latin letters drop the limits to 70 and 67, and characters like the euro sign count twice.
Is this different for insurance brokers?
The mechanics are the same. What changes is the volume and the timing, because insurance brokers mostly send renewal reminders, claim updates and document requests.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Emoji and special charactersInsurance brokersWriting a message that fitsInsurance brokersScheduling a sendInsurance brokersCancelling a scheduled sendInsurance brokersReading delivery statusInsurance brokersWhy a message still shows SentInsurance brokersSearching your historyInsurance brokersExporting historyInsurance brokers
Messaging for insurance brokers
Support on Telegram at @exerioco sets you up in under five minutes.