The short answer
The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
Help centre · Insurance brokers
What Insufficient balance means for insurance brokers
Renewals lapse because a letter was missed. Why did part of my campaign not send? The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
- Insurance brokers
- What Insufficient balance means
- Plain English
- Live in 5 minutes
Why insurance brokers ask this
Renewals lapse because a letter was missed. It usually surfaces the first time a real list goes out, when renewal reminders, claim updates and document requests stop being a plan and become a send.
What it changes for you
Get this right and the outcome is retention that no longer depends on the post. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Why did part of my campaign not send?
The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
Is this different for insurance brokers?
The mechanics are the same. What changes is the volume and the timing, because insurance brokers mostly send renewal reminders, claim updates and document requests.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
What a message costs per countryInsurance brokersReading your credit ledgerInsurance brokersCreating an API keyInsurance brokersRotating an API keyInsurance brokersHow the API behaves under loadInsurance brokersGetting status back automaticallyInsurance brokersTesting before a launchInsurance brokersSending one time codesInsurance brokers
Messaging for insurance brokers
Support on Telegram at @exerioco sets you up in under five minutes.