The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · Marketing agencies
Handling a complaint for marketing agencies
Several clients, several sender names, one invoice to explain. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- Marketing agencies
- Handling a complaint
- Plain English
- Live in 5 minutes
Why marketing agencies ask this
Several clients, several sender names, one invoice to explain. It usually surfaces the first time a real list goes out, when campaigns, flash offers and reactivation sequences per client stop being a plan and become a send.
What it changes for you
Get this right and the outcome is clean per client reporting and a predictable cost per campaign. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for marketing agencies?
The mechanics are the same. What changes is the volume and the timing, because marketing agencies mostly send campaigns, flash offers and reactivation sequences per client.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
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Messaging for marketing agencies
Support on Telegram at @exerioco sets you up in under five minutes.