The short answer
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Help centre · Marketing agencies
When people reply for marketing agencies
Several clients, several sender names, one invoice to explain. Can recipients answer a message? A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
- Marketing agencies
- When people reply
- Plain English
- Live in 5 minutes
Why marketing agencies ask this
Several clients, several sender names, one invoice to explain. It usually surfaces the first time a real list goes out, when campaigns, flash offers and reactivation sequences per client stop being a plan and become a send.
What it changes for you
Get this right and the outcome is clean per client reporting and a predictable cost per campaign. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Can recipients answer a message?
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Is this different for marketing agencies?
The mechanics are the same. What changes is the volume and the timing, because marketing agencies mostly send campaigns, flash offers and reactivation sequences per client.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Handling opt outsMarketing agenciesConsent in plain termsMarketing agenciesQuiet hours and timingMarketing agenciesLinks inside messagesMarketing agenciesWhy messages get filteredMarketing agenciesKeeping a list cleanMarketing agenciesSegmenting your audienceMarketing agenciesMeasuring an SMS campaignMarketing agencies
Messaging for marketing agencies
Support on Telegram at @exerioco sets you up in under five minutes.