The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · Marketplaces
Handling a complaint for marketplaces
Buyers and sellers both expect instant notification. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- Marketplaces
- Handling a complaint
- Plain English
- Live in 5 minutes
Why marketplaces ask this
Buyers and sellers both expect instant notification. It usually surfaces the first time a real list goes out, when order alerts, message notices and payout confirmations stop being a plan and become a send.
What it changes for you
Get this right and the outcome is transactions that complete without chasing. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for marketplaces?
The mechanics are the same. What changes is the volume and the timing, because marketplaces mostly send order alerts, message notices and payout confirmations.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Messaging for marketplaces
Support on Telegram at @exerioco sets you up in under five minutes.