The short answer
Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
Help centre · Public sector teams
Cancelling a scheduled send for public sector teams
Notices must reach everybody and be provable afterwards. What if I scheduled the wrong thing? Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
- Public sector teams
- Cancelling a scheduled send
- Plain English
- Live in 5 minutes
Why public sector teams ask this
Notices must reach everybody and be provable afterwards. It usually surfaces the first time a real list goes out, when citizen notices, appointment reminders and emergency alerts stop being a plan and become a send.
What it changes for you
Get this right and the outcome is reach you can evidence in a report. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
What if I scheduled the wrong thing?
Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
Is this different for public sector teams?
The mechanics are the same. What changes is the volume and the timing, because public sector teams mostly send citizen notices, appointment reminders and emergency alerts.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
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Messaging for public sector teams
Support on Telegram at @exerioco sets you up in under five minutes.