The short answer
Five wrong attempts temporarily blocks the address for an hour. It clears on its own, or support can clear it sooner.
Help centre · Public sector teams
Locked out after failed logins for public sector teams
Notices must reach everybody and be provable afterwards. Why can I not log in? Five wrong attempts temporarily blocks the address for an hour. It clears on its own, or support can clear it sooner.
- Public sector teams
- Locked out after failed logins
- Plain English
- Live in 5 minutes
Why public sector teams ask this
Notices must reach everybody and be provable afterwards. It usually surfaces the first time a real list goes out, when citizen notices, appointment reminders and emergency alerts stop being a plan and become a send.
What it changes for you
Get this right and the outcome is reach you can evidence in a report. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Why can I not log in?
Five wrong attempts temporarily blocks the address for an hour. It clears on its own, or support can clear it sooner.
Is this different for public sector teams?
The mechanics are the same. What changes is the volume and the timing, because public sector teams mostly send citizen notices, appointment reminders and emergency alerts.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Understanding RejectedPublic sector teamsHandling a complaintPublic sector teamsKeeping records of consentPublic sector teamsHow long messages are keptPublic sector teamsInvoices and receiptsPublic sector teamsControlling spendPublic sector teamsChoosing the best send timePublic sector teamsShort codes and long numbersPublic sector teams
Messaging for public sector teams
Support on Telegram at @exerioco sets you up in under five minutes.