The short answer
Avoid nights and very early mornings in the recipient's own time zone. Late evening marketing generates complaints no discount can repair.
Help centre · Public sector teams
Quiet hours and timing for public sector teams
Notices must reach everybody and be provable afterwards. When should I not send? Avoid nights and very early mornings in the recipient's own time zone. Late evening marketing generates complaints no discount can repair.
- Public sector teams
- Quiet hours and timing
- Plain English
- Live in 5 minutes
Why public sector teams ask this
Notices must reach everybody and be provable afterwards. It usually surfaces the first time a real list goes out, when citizen notices, appointment reminders and emergency alerts stop being a plan and become a send.
What it changes for you
Get this right and the outcome is reach you can evidence in a report. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
When should I not send?
Avoid nights and very early mornings in the recipient's own time zone. Late evening marketing generates complaints no discount can repair.
Is this different for public sector teams?
The mechanics are the same. What changes is the volume and the timing, because public sector teams mostly send citizen notices, appointment reminders and emergency alerts.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Links inside messagesPublic sector teamsWhy messages get filteredPublic sector teamsKeeping a list cleanPublic sector teamsSegmenting your audiencePublic sector teamsMeasuring an SMS campaignPublic sector teamsTesting two versionsPublic sector teamsSending across bordersPublic sector teamsWriting in local languagesPublic sector teams
Messaging for public sector teams
Support on Telegram at @exerioco sets you up in under five minutes.