The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · Estate agencies
Handling a complaint for estate agencies
Viewings and offers move faster than email. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- Estate agencies
- Handling a complaint
- Plain English
- Live in 5 minutes
Why estate agencies ask this
Viewings and offers move faster than email. It usually surfaces the first time a real list goes out, when viewing invites, offer updates and document reminders stop being a plan and become a send.
What it changes for you
Get this right and the outcome is faster responses at every stage of a sale. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for estate agencies?
The mechanics are the same. What changes is the volume and the timing, because estate agencies mostly send viewing invites, offer updates and document reminders.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Keeping records of consentEstate agenciesHow long messages are keptEstate agenciesInvoices and receiptsEstate agenciesControlling spendEstate agenciesChoosing the best send timeEstate agenciesShort codes and long numbersEstate agenciesMoving from another providerEstate agenciesHow to send your first SMSEstate agencies
Messaging for estate agencies
Support on Telegram at @exerioco sets you up in under five minutes.