The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · Retail chains
Handling a complaint for retail chains
Head office and stores both want to message the same customers. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- Retail chains
- Handling a complaint
- Plain English
- Live in 5 minutes
Why retail chains ask this
Head office and stores both want to message the same customers. It usually surfaces the first time a real list goes out, when member days, promotions and store level offers stop being a plan and become a send.
What it changes for you
Get this right and the outcome is campaigns that show up in same week footfall. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for retail chains?
The mechanics are the same. What changes is the volume and the timing, because retail chains mostly send member days, promotions and store level offers.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Keeping records of consentRetail chainsHow long messages are keptRetail chainsInvoices and receiptsRetail chainsControlling spendRetail chainsChoosing the best send timeRetail chainsShort codes and long numbersRetail chainsMoving from another providerRetail chainsHow to send your first SMSRetail chains
Messaging for retail chains
Support on Telegram at @exerioco sets you up in under five minutes.