The short answer
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Help centre · Schools and universities
Handling a complaint for schools and universities
Parents and students need the same notice at the same moment. Someone says they never signed up, now what? Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
- Schools and universities
- Handling a complaint
- Plain English
- Live in 5 minutes
Why schools and universities ask this
Parents and students need the same notice at the same moment. It usually surfaces the first time a real list goes out, when closures, exam notices and enrolment reminders stop being a plan and become a send.
What it changes for you
Get this right and the outcome is one message instead of a phone tree. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Someone says they never signed up, now what?
Stop sending to that number the same day, find where the number came from and fix the source. One complaint honoured well prevents ten more.
Is this different for schools and universities?
The mechanics are the same. What changes is the volume and the timing, because schools and universities mostly send closures, exam notices and enrolment reminders.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
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Messaging for schools and universities
Support on Telegram at @exerioco sets you up in under five minutes.