The short answer
The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
Help centre · Small businesses
What Insufficient balance means for small businesses
No marketing department, but customers to reach. Why did part of my campaign not send? The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
- Small businesses
- What Insufficient balance means
- Plain English
- Live in 5 minutes
Why small businesses ask this
No marketing department, but customers to reach. It usually surfaces the first time a real list goes out, when offers, reminders and opening hour changes stop being a plan and become a send.
What it changes for you
Get this right and the outcome is a channel you can run yourself in ten minutes. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Why did part of my campaign not send?
The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
Is this different for small businesses?
The mechanics are the same. What changes is the volume and the timing, because small businesses mostly send offers, reminders and opening hour changes.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
What a message costs per countrySmall businessesReading your credit ledgerSmall businessesCreating an API keySmall businessesRotating an API keySmall businessesHow the API behaves under loadSmall businessesGetting status back automaticallySmall businessesTesting before a launchSmall businessesSending one time codesSmall businesses
Messaging for small businesses
Support on Telegram at @exerioco sets you up in under five minutes.