The short answer
The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
Help centre · Subscription businesses
What Insufficient balance means for subscription businesses
Silent renewals become angry refunds. Why did part of my campaign not send? The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
- Subscription businesses
- What Insufficient balance means
- Plain English
- Live in 5 minutes
Why subscription businesses ask this
Silent renewals become angry refunds. It usually surfaces the first time a real list goes out, when renewal notices, dispatch alerts and pause offers stop being a plan and become a send.
What it changes for you
Get this right and the outcome is renewals that stick and refunds that do not happen. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Why did part of my campaign not send?
The balance ran out mid list. Everything covered was sent, everything after it is marked Insufficient balance and was never attempted or charged.
Is this different for subscription businesses?
The mechanics are the same. What changes is the volume and the timing, because subscription businesses mostly send renewal notices, dispatch alerts and pause offers.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
What a message costs per countrySubscription businessesReading your credit ledgerSubscription businessesCreating an API keySubscription businessesRotating an API keySubscription businessesHow the API behaves under loadSubscription businessesGetting status back automaticallySubscription businessesTesting before a launchSubscription businessesSending one time codesSubscription businesses
Messaging for subscription businesses
Support on Telegram at @exerioco sets you up in under five minutes.