The point
Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
Insight
SMS in online retail
Order updates reduce support work more than any FAQ page. Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
- Insight
- Business SMS
- EUR per segment
- Live in 5 minutes
Why it keeps coming up
Order updates reduce support work more than any FAQ page. It is one of those things every team works out eventually, usually after a campaign that did not do what it should have.
What to do with it
Change one thing at a time and measure it. Delivery rate first, then what people did next. A high delivery rate with no response is a wording problem, not a sending problem.
How the platform helps
Segments, costs, sender names and per message statuses are all on screen while you work, so the decision happens before the money moves rather than after.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
SMS in online retail?
Order updates reduce support work more than any FAQ page. Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
Where do I try this?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Why text messages get readAlmost every text is opened, and most of them within minutes.Email and SMS do different jobsOne is for detail, the other for the moment it matters.Push notifications versus textA push only reaches people who installed and allowed it.Messaging apps and plain SMSApps need an install, a text does not.What a missed appointment really costsAn empty slot is lost revenue that cannot be recovered.Why verification codes must be fastA code that arrives late is the same as a code that never came.Why the sender name mattersPeople decide whether to read before they read.Messaging in healthcareAttendance improves when patients get a reminder.Messaging in hospitalityA table or a room confirmed by text turns up.Text messaging at eventsOn the day, a text is the only channel that lands.Messaging in delivery and logisticsThe driver is on the way and the customer needs to know now.Messaging in financial servicesMoney moving is the definition of urgent.Messaging in gaming and bettingPlayers respond to what they are told about.Reaching mobile game playersNotifications are muted, texts are not.Messaging around esportsSchedules change and fans need to know.Where a good list comes fromEvery number should be traceable to a moment someone gave it to you.Why opt outs are a good signA clean exit protects the list you keep.Writing well in 160 charactersConstraint improves the message.Timing a campaignThe hour you send changes the response more than the wording.Measuring what SMS returnsDelivery is the first number, behaviour is the real one.Why message length changes the billOne character can double the cost of a campaign.The price of an emojiOne emoji can triple a message.How international pricing worksEvery destination has its own price per segment.What a delivery report tells youDelivered means confirmed, not assumed.When you need repliesA letters based name cannot be answered.Bulk messaging explainedBulk is about the list, not the technology.Automating your messagingThe best message is triggered by an event.SMS for small businessesIt works without a marketing department.SMS at enterprise scalePredictability matters more than features.Running multilingual campaignsTranslate, then recount.Text as an accessible channelIt works on every phone, including the oldest.Messaging in a crisisWhen something is wrong, use the channel people check.Recruiting by textCandidates answer their phone before their inbox.Messaging for charitiesSupporters give when asked at the right moment.Messaging members and supportersA member list is the most responsive list there is.Messaging in educationParents and students both carry a phone.Messaging in transportDisruption is the message people need.Messaging from utilitiesWorks, outages and meter readings.Why SMS is still hereIt is the lowest common denominator, and that is its strength.
Put it into practice
Message support on Telegram at @exerioco and send your first campaign today.