The short answer
Delivered means the network confirmed it reached the handset. Sent means it is on its way or still without a final report. Rejected means it came back as undeliverable.
Help centre · Support teams
Reading delivery status for support teams
Tickets that only needed a two line update. What do the statuses mean? Delivered means the network confirmed it reached the handset. Sent means it is on its way or still without a final report. Rejected means it came back as undeliverable.
- Support teams
- Reading delivery status
- Plain English
- Live in 5 minutes
Why support teams ask this
Tickets that only needed a two line update. It usually surfaces the first time a real list goes out, when status updates, callback confirmations and satisfaction surveys stop being a plan and become a send.
What it changes for you
Get this right and the outcome is a smaller queue and faster resolution. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
What do the statuses mean?
Delivered means the network confirmed it reached the handset. Sent means it is on its way or still without a final report. Rejected means it came back as undeliverable.
Is this different for support teams?
The mechanics are the same. What changes is the volume and the timing, because support teams mostly send status updates, callback confirmations and satisfaction surveys.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Why a message still shows SentSupport teamsSearching your historySupport teamsExporting historySupport teamsTopping up your balanceSupport teamsHow billing worksSupport teamsWhat Insufficient balance meansSupport teamsWhat a message costs per countrySupport teamsReading your credit ledgerSupport teams
Messaging for support teams
Support on Telegram at @exerioco sets you up in under five minutes.