The short answer
No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
Help centre · Support teams
Uploading a CSV for support teams
Tickets that only needed a two line update. Does my file need headers? No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
- Support teams
- Uploading a CSV
- Plain English
- Live in 5 minutes
Why support teams ask this
Tickets that only needed a two line update. It usually surfaces the first time a real list goes out, when status updates, callback confirmations and satisfaction surveys stop being a plan and become a send.
What it changes for you
Get this right and the outcome is a smaller queue and faster resolution. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Does my file need headers?
No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
Is this different for support teams?
The mechanics are the same. What changes is the volume and the timing, because support teams mostly send status updates, callback confirmations and satisfaction surveys.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Removing duplicates before a sendSupport teamsHow segments are countedSupport teamsEmoji and special charactersSupport teamsWriting a message that fitsSupport teamsScheduling a sendSupport teamsCancelling a scheduled sendSupport teamsReading delivery statusSupport teamsWhy a message still shows SentSupport teams
Messaging for support teams
Support on Telegram at @exerioco sets you up in under five minutes.