The short answer
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Help centre · Delivery services
When people reply for delivery services
Riders and customers both need the same update. Can recipients answer a message? A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
- Delivery services
- When people reply
- Plain English
- Live in 5 minutes
Why delivery services ask this
Riders and customers both need the same update. It usually surfaces the first time a real list goes out, when assignment notices, arrival messages and handover confirmations stop being a plan and become a send.
What it changes for you
Get this right and the outcome is orders that move without a phone call. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Can recipients answer a message?
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Is this different for delivery services?
The mechanics are the same. What changes is the volume and the timing, because delivery services mostly send assignment notices, arrival messages and handover confirmations.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Handling opt outsDelivery servicesConsent in plain termsDelivery servicesQuiet hours and timingDelivery servicesLinks inside messagesDelivery servicesWhy messages get filteredDelivery servicesKeeping a list cleanDelivery servicesSegmenting your audienceDelivery servicesMeasuring an SMS campaignDelivery services
Messaging for delivery services
Support on Telegram at @exerioco sets you up in under five minutes.