The short answer
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Help centre · E-commerce stores
When people reply for e-commerce stores
Email open rates keep falling while shipping questions keep arriving. Can recipients answer a message? A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
- E-commerce stores
- When people reply
- Plain English
- Live in 5 minutes
Why e-commerce stores ask this
Email open rates keep falling while shipping questions keep arriving. It usually surfaces the first time a real list goes out, when order confirmations, dispatch notices, delivery windows and cart reminders stop being a plan and become a send.
What it changes for you
Get this right and the outcome is fewer support tickets and a measurable lift on recovered baskets. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Can recipients answer a message?
A letters based sender name cannot be replied to. When you need replies, tell support and they set you up with a number that accepts them.
Is this different for e-commerce stores?
The mechanics are the same. What changes is the volume and the timing, because e-commerce stores mostly send order confirmations, dispatch notices, delivery windows and cart reminders.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Handling opt outsE-commerce storesConsent in plain termsE-commerce storesQuiet hours and timingE-commerce storesLinks inside messagesE-commerce storesWhy messages get filteredE-commerce storesKeeping a list cleanE-commerce storesSegmenting your audienceE-commerce storesMeasuring an SMS campaignE-commerce stores
Messaging for e-commerce stores
Support on Telegram at @exerioco sets you up in under five minutes.