The short answer
Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
Help centre · Campaign teams
Cancelling a scheduled send for campaign teams
Supporters need to hear it before the news does. What if I scheduled the wrong thing? Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
- Campaign teams
- Cancelling a scheduled send
- Plain English
- Live in 5 minutes
Why campaign teams ask this
Supporters need to hear it before the news does. It usually surfaces the first time a real list goes out, when member updates, event invites and turnout reminders stop being a plan and become a send.
What it changes for you
Get this right and the outcome is supporters mobilised at the right hour. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
What if I scheduled the wrong thing?
Open Scheduled and cancel it. Nothing has been sent and nothing has been charged, so the balance is untouched.
Is this different for campaign teams?
The mechanics are the same. What changes is the volume and the timing, because campaign teams mostly send member updates, event invites and turnout reminders.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Reading delivery statusCampaign teamsWhy a message still shows SentCampaign teamsSearching your historyCampaign teamsExporting historyCampaign teamsTopping up your balanceCampaign teamsHow billing worksCampaign teamsWhat Insufficient balance meansCampaign teamsWhat a message costs per countryCampaign teams
Messaging for campaign teams
Support on Telegram at @exerioco sets you up in under five minutes.