The short answer
No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
Help centre · Security companies
Uploading a CSV for security companies
An alarm is worthless if nobody is told. Does my file need headers? No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
- Security companies
- Uploading a CSV
- Plain English
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Why security companies ask this
An alarm is worthless if nobody is told. It usually surfaces the first time a real list goes out, when alarm notices, guard dispatch and all-clear messages stop being a plan and become a send.
What it changes for you
Get this right and the outcome is response times measured in seconds. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Does my file need headers?
No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
Is this different for security companies?
The mechanics are the same. What changes is the volume and the timing, because security companies mostly send alarm notices, guard dispatch and all-clear messages.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Removing duplicates before a sendSecurity companiesHow segments are countedSecurity companiesEmoji and special charactersSecurity companiesWriting a message that fitsSecurity companiesScheduling a sendSecurity companiesCancelling a scheduled sendSecurity companiesReading delivery statusSecurity companiesWhy a message still shows SentSecurity companies
Messaging for security companies
Support on Telegram at @exerioco sets you up in under five minutes.