The short answer
No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
Help centre · Subscription businesses
Uploading a CSV for subscription businesses
Silent renewals become angry refunds. Does my file need headers? No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
- Subscription businesses
- Uploading a CSV
- Plain English
- Live in 5 minutes
Why subscription businesses ask this
Silent renewals become angry refunds. It usually surfaces the first time a real list goes out, when renewal notices, dispatch alerts and pause offers stop being a plan and become a send.
What it changes for you
Get this right and the outcome is renewals that stick and refunds that do not happen. Get it wrong and the cost shows up quietly, in messages nobody read and money already spent.
Doing it in the platform
The compose screen shows the segment count, the cost and the sender name before anything leaves, so the decision is made before the money moves.
Getting started
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
FAQ
Does my file need headers?
No. Headers are optional. The importer finds the column holding phone numbers, normalises them and drops anything that cannot be a real number.
Is this different for subscription businesses?
The mechanics are the same. What changes is the volume and the timing, because subscription businesses mostly send renewal notices, dispatch alerts and pause offers.
How do I get started?
Message support on Telegram at @exerioco. The account is usually open in under five minutes. Then you log in, paste your numbers, write the message, pick the sender name and send.
Related pages
Removing duplicates before a sendSubscription businessesHow segments are countedSubscription businessesEmoji and special charactersSubscription businessesWriting a message that fitsSubscription businessesScheduling a sendSubscription businessesCancelling a scheduled sendSubscription businessesReading delivery statusSubscription businessesWhy a message still shows SentSubscription businesses
Messaging for subscription businesses
Support on Telegram at @exerioco sets you up in under five minutes.